Delivery Policy
Retaj Alghala Sweets Factory Store offers shipping services to all regions of the Kingdom of Saudi Arabia.
Express delivery in Riyadh takes 24-72 hours.
Delivery via shipping company to all other regions of the Kingdom takes 2-5 days, depending on the shipping company and the delivery area.
Once your order has shipped, a WhatsApp message will be sent to your registered mobile number requesting accurate delivery information.
There are three ways to receive your order:
1- First method: Contacting the customer and going to their location. If no response is received, the customer will be charged for delivery.
2- Second method: If the customer's address has changed and they still haven't responded, the order will be returned. (The customer will be charged for delivery.)
3- Third method: If the customer's location has changed or they still haven't responded, the customer will be charged for delivery.
The customer is responsible for following up with the shipping company regarding their order.
Delivery to the customer's address or pickup from one of the shipping company's branches is subject to the shipping company's policy.
If there is no other way to reach the customer, delivery will be made to the customer's address.
[Delivery to the customer's address or pickup from one of the shipping company's branches is not possible.] If you are not present at the specified address, please inform the delivery partner responsible so they can deliver the order to someone at the address, or reschedule the delivery.
If the shipment is damaged during transit, you must send photos of the damage along with the order details within 12 hours of receipt.
Products damaged due to customer error or improper storage are non-refundable.
The customer is responsible for the shipping and return shipping costs for returned shipments.
Some products may be out of stock during order processing. You will be notified via WhatsApp or phone to adjust quantities or exchange products as desired.
